Benchmarking Diversity Scavenger Hunt - Hunting for strengths in differences Phone Benchmarking - Benchmarking by phone - how to do it right Scavenger - Tool for understanding the basics of Benchmarking Small World - Harvard study showing how connected we are WorldClassOrg - What is World Class? Ask Baldrige
Communication Carefrontation - Gets better results than confrontation Clarity.doc - Test of clarity - paste at the top this when developing new procedures ClarityWorksheet - Clarity is found,not assumed Content and Context - The two wings of understanding Control 101 - 40 Insights about control from the Anthony Hopkins movie "Instinct" DialogueTool - From Isaacs' Dialogue - the art of thinking together Lawyers Question - Awesome tool on the value of inquiry NdefensiveListeng - How to diffuse a verbal attack Words - They can lift up or tear down. ShapeMessage.doc - Communication tool for preparing a culture for change Top 10 Understanding - Do you REALLY understand?
Culture BeBecome - Can' do what you've never done til' you be what you've never become ChangeReadiness - How ready is your culture for change Baldgrage - Recipe for Disaster with Baldrige Ettouffe - Recipe for Disaster with the environment Feather - Great tool about a culture's vision Salty - Perception learning attending Baldrige Training
GrowU Top 10 Links - Top 10s on various topics Attitude - Makes all the difference DriverDiluters - Discover or share what bills or kills you. InProcess - Lessons for those not complete. Ladderlessons - Little insights of life. PairedComparison - Tool for discovering for importance. ParadoxTool - Breakthrough is in the paradox. ShortDistance - The shortest distance between to people is love. ThoughtConcentrate - Great insight using "To the degree statements". Titanic - It's not an iceberg that sunk the Titanic, but it's thinking. Top10Comebacks - Great ways to deflect insults. TradeCenter - Trade Center refections. Trials - Truths about trials. Unforgiveness - Will eat you alive.
Innovation 10BarriersCreativity - Get these out of the way and ideas will flow. CPS presentation - Osborn-Parnes technique of creative problem solving Crazy - This technique pushes breakthrough ideas HonorIdeas - Treat ideas as pieces of the people who offer them. Ideapath - Infrastructure considerations for an idea environment Ideaseed - Pep talk on creating a harvest of ideas Moonscale - Fun way of discovering your blend of risk takers PIN_NIP - Reversethe spin on an idea to get more out of it RUWillingInnovate - 35 challenges to break you free of a same-ole mind SoWhat - Education without application is a waste. Conversion sheet Waste - Around 50 ways to look at waste that you overlook
Inspire Attitude - Get a good one Differenting - Life is lived between these differences. Encouraging - Encouraging heaps hope where help is needed. Enduring - Not a skill we jump to develop. Forgiving - You cannot live fulfilled yourself without forgiving. Giving - Giving keeps you busy from doing the wrong things. Helping - Helping is an extension ladder from us to the one in need. Honoring - We all honor something. Humbling - Don't run from it. Joying - It likes to skip through life. Learning - Learning is openness to new thought. Living - Living doesn't waste anything. Listening - If we listened more, others wouldn't have to talk so much. Loving - Loving can be as shallow or as deep as we want it to be. Neverknow - We never know what life has in store for us. Trusting - Trusting is taking our hands off the handlebars of an outcome. Waiting - Waiting is a part of our character not many value. Worrying - - Since when did it work for you? You work for it.
Knowledge Mangement CommonDrive - Cleaning clutter on your common server. KM_EDS - Great insight from a fellow at EDS. KMBriefing - Great notes from a briefing at APQC. KMNeeds2B - Simple. KMQuest - Tool for grooming your knowledge Management System . KMsharegrp - Quotes from a KM Share group. KMUSAF Great insight from a fellow at USAF.
Process Management AssmntTool - Straight from the book. BalancedScoreCard - Simple tips from Holland & Davis ControlChartsSomebody helpful sent me this. CreateMetric - Fun exercise around creating a metric Fisboneblank - Cause & Effect diagram with bones Fishbonesample - Cause & Effect diagram with meat LessonsLearned - Experiences introducing large scale change Metric1 - In search of a good measure. PitStop - Cycle time reduction tool. RandomBeep - Lazy man's method of measuring work distribution. Sowhatwhyhow - Moving from a complaint to a solution Taguchi loss - Insight on the loss of TOO MUCH quality TOCSummary - Theory of Constraints view of organizational understanding X_bar - Control chart just waiting for your data.
Project Management AssmntTool - Baldrige criteria. BalancedScoreCard - Simple tips from Holland & Davis CharterHow2 - Project charter example. ChangeToolKit -MS project version of a large scale change methodology EngrOrgChange - Overlay template for a successful project ImprvPlnMatrix - Canon tool for converting goals to projects to measures KeysSuccess - Back-ended way of developing an implementation plan MeetingTmpl - Template for minutes miniBaldrige - Prework question preparing people for Baldrige understanding. Murphy - Murphy's laws of combat apply to projects too. PDCA questions - Systems thinking questions sorted by PDCA. RedZone - Tips from Dutch Holland in finalizing implementation Run_ChangeBusiness - Method to run and change the business simultaneously
Service 17 House -Servicetips. BlooperBook - Improving your service by exposing your bloopers. DiversityScavegerHunt - You have to know your differences to grow from them. HertzbergProcess - Survey question development. HertzData - Converting data to survey question. How2wow - How to wow and how to prepare to wow your customers Idealthnkng - Breaking brain block by applying ideal thinking MomentsTruth - Moments of Truth tool for designing the experience in a clinic Service Tool - Test your service with these questions ServiceHunt - Be a virgin observer to a service process and report back.
Summary Notes AntZ - Leave it to a catastrophe to bring the team out of the individual BeautifulMind - If your life is only to achieve, then you are deceived. Hunters_Hunted - My favorite systems thinking book. KaizenTein - Creating an environment of innovation. OctoberSky - a skeptic lives in his own trap. ReadyRohe - Opportunities are like snow flakes. RedZone - Strategy for that last 20 yards to the in zone IamSam - Don't be ashamed of the best you can do. SayingShigeo - The Thomas Edison of Japan Shrek - If you don't follow the book, you can change the ending. Titans - Entitlement has a self-made title.
Teams Change and Teams - Chapter from the Management Engineering Handbook Hoop - Fund to learn team work, process, innovation Hotwash - A must at the end of each meeting Napoleon - Prescriptions for change acceptance Safety - Mountain climbing lessons invaluable to implementation ServiceFun - Add a twist to what you say and make your customer's smile ServiceHunt - Send your team on a benchmarking excursion TmMontr Facilitator tool for assessing group process Top10Facilitation - Facilitator pointers Top10TipsTeamMeet - How to conduct a successful team meeting.
Visual Control BssnssRedTag - Red tag process on a business card ClubRed - How to keep blood supply up. ConceptPoka - Easy learning about mistakeproofing. Consed - Traffic light type scoring. Etv006 - Without controls. Etv009 - With visual controls. RedTagFile - Cleaning server clutter on a shared drive. SetupVC - Making your environment visually intuitive and efficient. VChandout - Presentation on the 5S's of visual contol. VisualContol Powerpoint presentation VisualControltest - Fun way of looking at visual control.
